The Guarantee
Every promise we make, in plain English — full service and The Front Desk.
Fulcrum makes two promises. Full-service clients (Launch, Growth, Scale): if your revenue hasn't doubled by month four, we give back every dollar you paid us. The Front Desk: book a paying $300 job in your first 30 days, or we refund every dollar — and you keep every review we earned you. You don't gamble on our work. Here's the honest fine print for both, in plain English. Jump to The Front Desk guarantee →
The deal: do the program and follow the plan we build together. We use the first 90 days to get your operations and digital presence dialed in — then, if your revenue hasn't doubled by month four, we give back every dollar you paid us, monthly fees and onboarding.
01
U.S. handyman businesses currently doing $5k–$20k a month, with at least 3 months of revenue history we can verify. Any plan works. (Above ~$20k, doubling that fast isn't realistic, so the guarantee doesn't apply there.) You also need the crew and availability to actually do roughly double the work — we fill the pipeline, you build the jobs.
02
The first 90 days are setup — installing the systems and digital presence that make doubling possible. Month four is the month your revenue should hit 2× your baseline. Your baseline is your average monthly collected revenue — money in the door, not invoiced — over the 3 months before we start. The clock begins the day your systems go live, not the day you sign.
03
The guarantee holds as long as you:
Drop the ball on these and the guarantee's off — but you're welcome to keep going.
04
Every dollar of Fulcrum fees you've paid through month four — monthly and onboarding. The only things we can't refund are costs that never came to us: ad spend, software, and payment-processing fees.
05
Email sean@fulcrumagency.io within 15 days after month four with your revenue records. We verify and refund within 30 days.
06
One per business, non-transferable, void where prohibited. Stuff outside anyone's control — natural disasters, a long closure on your end — can pause or end the window. We can update these terms; whatever's in effect the day you start is what governs your engagement. This is a refund promise, not a promise of any specific business outcome beyond that.
The deal: we put an AI receptionist on your phone line, live in 48 hours. If it doesn't help you book a paying $300 job in your first 30 days, we refund every dollar you've paid — and you keep every review we earned you.
07
U.S. handyman businesses whose phone actually rings. The Front Desk catches the calls you're already getting — so the guarantee assumes real inbound call volume: an existing business line with callers on it, or marketing that puts callers on the number we set up. We check this before we take your money; it's part of the sign-up conversation. If you don't have the call volume yet, we'll tell you straight — a receptionist can't book calls that never happen. One guarantee per business, on your first Front Desk subscription.
08
Your 30 days start the day your receptionist goes live and starts answering calls — not the day you sign up. Live means connected: your existing number is forwarded to the receptionist, or the new number we provisioned is answering. Setup is done for you in 48 hours, so the clock typically starts within two days of signup. If a setup delay is on our side, your window doesn't start until we've fixed it.
09
A real, paying job from a call The Front Desk caught. Specifically: a customer whose call the receptionist answered — or whose missed call it texted back — books work with you totaling $300 or more (one job, labor and materials, before tax) inside your 30-day window, and pays anything toward it. A deposit counts as paying, and the work itself can happen after the window — it just has to be booked inside it. $300 is the floor of a typical handyman job on purpose: with real call volume, one caught job clears it. And because every call and text runs through the system, there's no arguing over attribution — it's all in your call log.
10
The guarantee holds as long as you:
Drop the ball on these and the guarantee's off — but you're welcome to keep going.
11
Every dollar you've paid us for The Front Desk. On monthly billing, that's your $197. On the 3-months-for-$394 deal, it's the full $394 — the prepay is covered, not just the first month. There's no setup fee, so there's nothing to hold back. The refund goes to your original payment method, and your subscription ends when it's issued. You keep what the service earned you: every Google review stays on your profile (it's yours — we couldn't take it down if we wanted to), and you can ask for an export of your leads and customer records. If we provisioned a new number for you, it's released when service ends; if you forwarded your own number, just turn forwarding off — it never left you.
12
Email sean@fulcrumagency.io within 15 days after your 30-day window closes and say you're claiming it. We verify against your call log — every call, text, estimate, and invoice is already in the system, so there's nothing for you to prove. If there's no booked $300 job in there, every dollar comes back within 10 business days.
13
One per business, non-transferable, void where prohibited. Whatever terms are in effect the day you sign up govern your guarantee. Like everything on this page, this is a refund promise — not a promise of any specific business outcome beyond it.