01
Who We Are
Fulcrum provides digital infrastructure, operational support, and business tools designed to help service businesses — particularly handyman businesses — manage leads, communicate with customers, send estimates and invoices, schedule work, and operate more effectively.
02
Eligibility
To use our Services you must:
- Be at least 18 years old
- Operate a legitimate business or intend to operate one
- Provide accurate account information
- Use the Services in compliance with applicable laws
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Your Account
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and complete information, keep your login information secure, and notify us if you believe your account has been compromised. You are responsible for all activity that occurs under your account.
04
Use of Our Services
You agree to use Fulcrum only for lawful business purposes. You may not:
- Use the platform for illegal activities
- Send spam or unauthorized communications
- Misrepresent your identity or business
- Attempt to access systems or data you are not authorized to access
- Reverse engineer or copy our platform or software
We reserve the right to suspend or terminate accounts that violate these rules.
05
SMS Messaging Program
Fulcrum may send SMS messages related to the operation of our services, including appointment confirmations, service notifications, customer communication updates, account alerts, and support responses.
By providing your mobile phone number and opting in, you consent to receive text messages from Fulcrum. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP. Carriers are not liable for delayed or undelivered messages.
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Lead Generation and Marketing
Fulcrum may provide services that assist with generating customer leads through marketing channels such as Google, Facebook, Instagram, websites, and other digital marketing channels. While we aim to help improve business performance, we do not guarantee specific revenue, lead volume, or business outcomes unless explicitly stated in a separate written agreement.
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Business Results Disclaimer
Fulcrum provides tools, systems, operational support, and marketing assistance designed to help service businesses operate more efficiently. Running a successful business depends on many factors outside of Fulcrum's control including work quality, pricing decisions, local market demand, competition, and economic conditions. Fulcrum does not guarantee specific financial results. Results may vary.
08
Payments, Subscriptions, and Fees
Fees for Fulcrum services are communicated through your subscription plan or service agreement. You agree to pay all applicable fees and to maintain valid payment information. By starting a subscription, you authorize Fulcrum and our third-party payment processor to charge your designated payment method on a recurring basis for the plan you select.
Billing cycles. Subscriptions are billed in advance on a monthly cycle, or on a promotional prepaid term offered at signup (for example, three months prepaid). Your billing date is the date your subscription begins, and you will be charged on that same date each cycle (or the nearest prior day in cycles without that date). After any promotional prepaid term, your subscription continues on the standard monthly cycle at the then-current rate unless cancelled. There is no minimum term — your subscription continues on a rolling basis until cancelled.
Automatic renewal. Your subscription renews automatically at the end of each billing cycle at the then-current rate, and your payment method will be charged automatically, unless you cancel before the renewal date in accordance with Section 11.
Price changes. We may change subscription fees from time to time. We will give you at least 30 days' notice of any price change by email or through the Service, and the change will take effect at the start of your next billing cycle following that notice. If you do not agree to a price change, you may cancel before it takes effect.
Refunds. Except where required by law or expressly provided in our Guarantee, all fees are non-refundable, including for partial billing periods, unused time, or any period following cancellation. Cancelling stops future charges; it does not refund the current or any prior paid period.
Failed payments. If a payment fails, we may retry the charge and may suspend or terminate your access to the Service until payment is received. You remain responsible for amounts due for any period during which the Service was available to you.
Taxes. Fees are exclusive of applicable taxes. You are responsible for any sales, use, or similar taxes arising from your subscription, except taxes based on Fulcrum's net income.
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Intellectual Property
All Fulcrum software, systems, processes, and branding are the intellectual property of Fulcrum. You may not copy, reproduce, distribute, or resell any part of the platform without written permission. You retain ownership of your business data.
10
Limitation of Liability
Fulcrum shall not be liable for lost profits, business interruption, indirect or consequential damages, or data loss. Our total liability shall not exceed the amount paid to Fulcrum in the preceding 12 months.
11
Termination and Cancellation
We may suspend or terminate access if these Terms are violated, the platform is misused, or payments are not made.
You may cancel your subscription at any time by emailing us at hello@fulcrumagency.io. To stop your next charge, your cancellation request must be received at least 7 days before your next billing date. Requests received less than 7 days before a billing date take effect at the end of the following cycle. On cancellation, you retain access through the end of the period you have already paid for. Cancellation is by email only.
12
Modifications
We may update these Terms periodically. Continued use of services constitutes acceptance of updated Terms.
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Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The exclusive jurisdiction and venue for any dispute arising out of or relating to these Terms or the Service shall be the state and federal courts located in Texas.
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Contact
Fulcrum · hello@fulcrumagency.io · (817) 859-7522